Mobile Police Office - Contact Us - Surrey Police

Mobile Police Office

The Mobile Police Office vehicle brings police counter services to towns and communities that have never had them before or have seen their local counter relocate.

Many police transactions are now being carried out over the phone or online and new technology allows checks to be done at the roadside reducing the number of people using police station counters. But while the force can no longer justify the cost of having a permanent fixed counter in every town and village we want to continue offering the option of face-to-face service.

The Mobile Police Office provides access to a counter service once every week at a fixed times and locations across the County. It will visit two locations per day and spend around two hours at each, so just pick the location that suits you best.

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Where is the Mobile Police Office today?*

*Starting Thursday, 1 September 2011

Click on the links below to download the timetable for your nearest stop.

Day of the week	Time	Area	Location	Download PDF Timetable
Monday	12:30-14:30	Cobham	Cobham, Holly Hedge Road Carpark, Cobham, KT11 3EQ	Cobham timetable
	16:00-18:00	East Horsley	Horsley Railway Station, Station Approach, Horsley, KT24 6QX	East Horsley timetable
Tuesday	12:30-14:30	Chiddingfold	The Banking House, The Green, GU8 4TU	Chiddingfold timetable
	16:00-18:00	Cranleigh	Stocklund Square, Cranleigh, GU6 8RG	Cranleigh timetable
Wednesday	12:30-14:30	Horley	Waitrose Carpark, 26 Victoria Road, RH6 7PZ	Horley timetable
	15:30-17:30	Smallfield	Centenary Hall, Wheelers Lane, RH6 9PT	Smallfield timetable
Thursday	12:30-14:30	Oxted	Oxted Rail Station, Station Road West, Oxted, RH8 9EU	Oxted timetable
	16:00-18:00	Leatherhead	Swan Centre, High Street, Leatherhead, KT22 8AH	Leatherhead timetable
Friday	12:30-14:30	Ash	Station Approach, Ash, Ash Vale, Aldershot, GU12 5LP	Ash timetable
	16:00-18:00	Shere	Shere Village Hall, Gomshall Lane, Shere, Surrey, GU5 9HE	Shere timetable
Saturday	12:30-14:30	Farnham	Farnham Maltings Carpark, Bridge Square (Red Lion Lane) GU9 7QR	Farnham timetable
	16:00-18:00	Haslemere	Tesco Supermarket Carpark, Lion Green, Wey Hill, GU27 1LD	Haslemere timetable

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Q&A

What services does the Mobile Police Office offer?

The Mobile Police Office offers the majority of services you can access at a fixed police station counter. This includes being able to produce documents, apply for licences, hand in or report lost property and report accidents or crimes. There will also be a member of the local neighbourhood team on hand at each stop to discuss local crime matters.

What transactions cannot be done at the Mobile Police Office?

The Mobile Police Office will not process bail returnees, sex offenders and vehicle seizures. These tasks will be done at nominated police stations.
- If you have any concerns over whether you can use the mobile service for the transaction you require contact Surrey Police by dialling 101 for advice.

When will it run?

The vehicle will have an afternoon and early evening session which will typically be a session of around two hours between 12.30-2.30pm and 4.00-6.00pm.

Will the vehicle respond to an emergency?

The Mobile Police Office is not an emergency response vehicle but staff will be able to contact emergency teams directly should the situation require it.

Why are you closing my police station front counter and then starting a mobile service in my area?

As the majority of police transactions can be done over the phone or online, many of our smaller stations are now only receiving a handful of users per day. The force can no longer justify having a fixed front counter in all these locations but the mobile service enables us to provide a flexible service to these areas for those that require it and is more cost effective.

Does closing a front counter have any impact on the number of officers in my area?

No. When we close a front counter we are not removing officers from the streets - Neighbourhood Teams and Emergency Response Teams continue to have local bases and serve communities as they did before.

Out of hours where should I go if I need to see a police officer?

Policing remains a 24 hour service. You can call 999 in an emergency or 101 for non-emergencies at any time of day. Alternatively you can email or contact us via our website.

Whilst front counters in local authority buildings or smaller stations are open during business hours, our main stations at Guildford, Reigate, Woking and Staines are open between 8am - 10pm, 7 days a week to provide an evening and weekend front counter service.